WHAT DO YOU NEED HELP WITH?
We ship anywhere in the world and it’s absolutely free.
We ship globally except Russia. Mr.Putin doesn’t like us much.
MONT5 ships its products the fastest way possible.
We use DHL for America and DEPEX for Europe. Once your order is shipped you will receive a tracking number so that you can keep track of your parcel.
We’ll keep you in loop during the entire process via step-by-step notification-emails about your order’s status.
As soon as your jacket is shipped we will email you the tracking number of our courier (DHL, Dpex) and you can track your order on their website. If you still are facing issues send us an email at email@example.com
Send us an email at firstname.lastname@example.org within 7 working days of purchase. After seven days the item is shipped to your given address. MONT5 is not responsible for wrong shipping after the time period. If the shipment is returned to MONT5 the customer will have to pay second time shipping fee.
Customs and import duties might apply once the package reaches its destination country. These charges are beyond our control and we’re unable to determine the cost as import duties vary from country to country. Please contact your local customs office before ordering, as these charges must be paid by the recipient of the package.
If three weeks have passed and you haven’t got your jacket please contact us through our web form or send us an email at email@example.com
Please make sure that you have provided us with the right shipping address. We will not accept responsibility for orders lost in transit or shipped to a wrong address.
We do not have a physical store.
Our philosophy revolves around cutting the middleman out, so we can bring down the retail price to the customers and give a bigger share to our craftsmen in sales.
We get our leather from one of the oldest tanneries in Sialkot, Pakistan.
We use top grain leather which is perfect for jacket making. For more details see our Quality section.
Our jackets are manufactured in our own stitching unit in Sialkot, Pakistan. A city whose modern leather crafting heritage goes back to the 17th century.
We do not outsource our products, we want to ensure that the craftsmen working on them are getting their fair share.
And the quality of our products are up to our high quality standards.
You can get in contact with us anytime, any day of the week by simply sending us an email at firstname.lastname@example.org
Each MONT5 is created based on the measurements of individual customers. We start creating your jacket after receiving the order to ensure it fits you like a glove.
We accept online payments through Paypal and Credit Cards.
MONT5 will cover the cost of return shipping entirely.
Write to us at email@example.com before you actually ship the jacket back to us. At our go-ahead you can simply box it up and send it to the provided shipping address.
The smaller the packaging, the better.
Not the original MONT5 packaging, let’s do our environment some good.
MEASUREMENTS AND FIT
It takes only 2 minutes to measure yourself.
Just follow the instructions on our measurement page and you will be done before the water for your tea boils.
We do not recommend measuring yourself. It’s hard to get measurements right using only one hand (for length of jacket, arm length etc)
No you do not need to visit a tailor to get the correct measurements. All you need to do is follow the instruction on our measurement page and have a friend to help you out.
In order to get the perfect fit, we need your body measurements. Our craftsman are able to create your silhouette based on your body type.
If you mess up. We will make it up!
Have a look at our Perfect Fit Guarantee for more details.
You can choose to have your jacket altered up-to 30 days after receiving your jacket.
Yes, we will cover the cost of alteration up-to $75. Please have your tailor mention all the changes on receipt. Send us the proof of alteration i.e. tailor’s receipt, and we’ll reimburse the cost.
Please inform us before you make a visit to a local tailor, email us at firstname.lastname@example.org. After you’ve talked to our representative, pay the tailor, provide us with the proof of payment and we will reimburse the cost.
That’s rare, but if the tailor isn’t being able to give it a perfect fit or the cost is exceeding $75 mark, please return the jacket to us and we’ll make amendments free of charge.
Yes, as we take each customer individually and your satisfaction comes first at MONT5. If it’s a simple fix we’ll do it for free and you’ll only have to pay for the shipping charges in this case.
ORDER & TRACKING
You will receive a confirmation email after we’ve received your order. This is only first drop of the rain, as you’ll regularly receive notification emails about the progress of your jacket i.e. cutting, stitching, QA & Shipping.
Definitely Yes. We make sure the information we receive from our customers remains secured from unauthorized access and use. Moreover, all transactions take place on a secured server.
For more details on our security policy please visit our security page
Once your jacket has been shipped you’ll receive a confirmation email along with a “tracking code” through which you can track your order anytime you want.
We need your email address and details to help you track your order & to manage your queries if any.
An account is also required to save your address and billing details to make it a faster experience for you.
All you have to give is your name, billing address, shipping address and credit card information and you’re good to go.
We would love to help you out any way we can.
If it is an amendment regarding your design please contact email@example.com within 24 hours of placing the order. After that our craftsmen start working on your jacket.
If you need to change the shipping address you can do that within 10 days. After that your jacket is shipped and we will have to recall the package. The customer will have to pay for the second time shipping.
MONT5 is not responsible for loss of packages. For details on our shipping policy please visit our shipping details page.
If you’re claiming warranty for the first time, MONT5 will pay for the shipment of the warranty.
All later warranty claims shipping will be paid by the customer.
For details on the lifetime warranty visit our warranty page
Rips, Cuts, fire of accidental damage to the jacket is not covered by the lifetime warranty.
Only issues relating to leather or hardware come under the warranty.
For details please see our warranty page
Each leather type reacts differently to water, aniline leather is water resistant suede is not.
For details have a look at the leather care section .
It’s highly recommended that you take your jacket to a professional leather cleaner. However, you can try it out yourself by placing a cloth atop your leather jacket and iron it quickly, make sure your iron is not too hot.
It’s water resistant but not waterproof, make sure your leather jacket is not exposed to rain for a long time. Suede and Nubuck absorb water and for that matter they should not be worn in rainy weather.
Get in touch with us and we’ll help you figure it out. However, please be advised that ripping isn’t covered by our warranty.
To keep it from permanent damage, put it in a jacket cover when not in use and hang in a place that’s not damp.
For more details on how to take care of your jacket visit our leather care section.
Your jacket may get dusty when left for a while, even in a closet. To keep it from permanent damage, put it in a jacket cover when not in use, especially off season. Clean it using a dry cotton cloth. If it’s a suede leather jacket, use a suede brush to clean it.
If your jacket is covered in mold or gets stained, clean it by using diluted alcohol having water in equal proportions. You can easily do that by dampening a cotton cloth with this mixture and using it to wipe off the mold. If that doesn’t work, you may use a mild germicidal soap mixed with water, wiping off the excess liquid with dry cotton cloth.
During hard and damp winter season, you may find salt deposits appearing on your leather jacket. Wipe these salts off instantly, using a damp cloth, so to avoid any dry spots or cracks on your leather jacket.
Don’t forget to apply the conditioner on the affected areas after air drying your jacket.
Not what you are looking for?
We are here to help. Send us an email at firstname.lastname@example.org