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FAQs

WHAT DO YOU NEED HELP WITH?

SHIPPING

What are the shipping charges?

We ship anywhere in the world and it’s absolutely free.

Where do you ship?

We ship globally except Russia. Mr.Putin doesn’t like us much.

What postal company do you use?

MONT5 ships its products the fastest way possible.

We use DHL for America and DEPEX for Europe. Once your order is shipped you will receive a tracking number so that you can keep track of your parcel.

What’s the status of my order? How do I track it?

We’ll keep you in loop during the entire process via step-by-step notification-emails about your order’s status.

As soon as your jacket is shipped we will email you the tracking number of our courier (DHL, Dpex) and you can track your order on their website. If you still are facing issues send us an email at orders@mont5.com

How do I change my shipping address?

Send us an email at orders@mont5.com within 7 working days of purchase. After seven days the item is shipped to your given address. MONT5 is not responsible for wrong shipping after the time period. If the shipment is returned to MONT5 the customer will have to pay second time shipping fee.

Do I have to pay Customs and Duties?

Customs and import duties might apply once the package reaches its destination country. These charges are beyond our control and we’re unable to determine the cost as import duties vary from country to country. Please contact your local customs office before ordering, as these charges must be paid by the recipient of the package.

Where is my order?

If three weeks have passed and you haven’t got your jacket please contact us through our web form or send us an email at support@mont5.com

Please make sure that you have provided us with the right shipping address. We will not accept responsibility for orders lost in transit or shipped to a wrong address.

Company Detail

Is there a physical store of MONT5?

We do not have a physical store.

Our philosophy revolves around cutting the middleman out, so we can bring down the retail price to the customers and give a bigger share to our craftsmen in sales.

Where do you get the leather from?

We get our leather from one of the oldest tanneries in Sialkot, Pakistan.

What quality is the leather?

We use top grain leather which is perfect for jacket making. For more details see our Quality section.

Where are the jackets manufactured?

Our jackets are manufactured in our own stitching unit in Sialkot, Pakistan. A city whose modern leather crafting heritage goes back to the 17th century.

We do not outsource our products, we want to ensure that the craftsmen working on them are getting their fair share.

And the quality of our products are up to our high quality standards.

How do I contact MONT5?

You can get in contact with us anytime, any day of the week by simply sending us an email at support@mont5.com

Is the jacket pre-made?

Each MONT5 is created based on the measurements of individual customers. We start creating your jacket after receiving the order to ensure it fits you like a glove.

What are the acceptable Payment Methods?

We accept online payments through Paypal and Credit Cards.

RETURNS

Who will pay for the return shipping?

MONT5 will cover the cost of return shipping entirely.

There’s something wrong with the leather jacket, what do I do?

First don’t worry, we will fix it. We treat each customer individually and our first priority is you. Just send us an email at returns@mont5.com. Please also have a look at our Return Policy.

How can I return my jacket?

Write to us at returns@mont5.com before you actually ship the jacket back to us. At our go-ahead you can simply box it up and send it to the provided shipping address.

What type of packaging should I use?

The smaller the packaging, the better.

Not the original MONT5 packaging, let’s do our environment some good.

MEASUREMENTS AND FIT

How long does it take to measure yourself?

It takes only 2 minutes to measure yourself.

Just follow the instructions on our measurement page and you will be done before the water for your tea boils.

Can I measure myself alone?

We do not recommend measuring yourself. It’s hard to get measurements right using only one hand (for length of jacket, arm length etc)

Do I need to visit a tailor to get measurements?

No you do not need to visit a tailor to get the correct measurements. All you need to do is follow the instruction on our measurement page and have a friend to help you out.

Can I use the measurements from a jacket that I already own?

No.

In order to get the perfect fit, we need your body measurements. Our craftsman are able to create your silhouette based on your body type.

I am afraid I won’t be able to get the right measurements?

If you mess up. We will make it up!

Have a look at our Perfect Fit Guarantee for more details.

After how much time can I go for alteration?

You can choose to have your jacket altered up-to 30 days after receiving your jacket.

Can I get it altered from a local tailor?

Yes, we will cover the cost of alteration up-to $75. Please have your tailor mention all the changes on receipt. Send us the proof of alteration i.e. tailor’s receipt, and we’ll reimburse the cost.

How will MONT5 pay the local tailor for alteration?

Please inform us before you make a visit to a local tailor, email us at returns@mont5.com. After you’ve talked to our representative, pay the tailor, provide us with the proof of payment and we will reimburse the cost.

What if it’s still not fitting perfectly?

That’s rare, but if the tailor isn’t being able to give it a perfect fit or the cost is exceeding $75 mark, please return the jacket to us and we’ll make amendments free of charge.

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Can I get the jacket altered after 30 days?

Yes, as we take each customer individually and your satisfaction comes first at MONT5. If it’s a simple fix we’ll do it for free and you’ll only have to pay for the shipping charges in this case.

ORDER & TRACKING

How do I know that my order has been confirmed?

You will receive a confirmation email after we’ve received your order. This is only first drop of the rain, as you’ll regularly receive notification emails about the progress of your jacket i.e. cutting, stitching, QA & Shipping.

Is my personal and credit card information safe on your website?

Definitely Yes. We make sure the information we receive from our customers remains secured from unauthorized access and use. Moreover, all transactions take place on a secured server.

For more details on our security policy please visit our security page

We keep your data secure, for details on our privacy policy visit our privacy policy page.

Can I track my order online?

Yes.

Once your jacket has been shipped you’ll receive a confirmation email along with a “tracking code” through which you can track your order anytime you want.

Why do I have to create an account to buy?

We need your email address and details to help you track your order & to manage your queries if any.

An account is also required to save your address and billing details to make it a faster experience for you.

What information do I have to provide while performing checkout?

All you have to give is your name, billing address, shipping address and credit card information and you’re good to go.

We do not save your credit card details. On more details on how we use your information please see our privacy policy page

Can I make any amendments after I’ve placed my order?

We would love to help you out any way we can.

If it is an amendment regarding your design please contact orders@mont5.com within 24 hours of placing the order. After that our craftsmen start working on your jacket.

If you need to change the shipping address you can do that within 10 days. After that your jacket is shipped and we will have to recall the package. The customer will have to pay for the second time shipping.

MONT5 is not responsible for loss of packages. For details on our shipping policy please visit our shipping details page.

WARRANTY

How do I claim warranty?

Email us your warranty number and your order number at orders@mont5.com and that’s it.

For more details on what’s covered and not covered by warranty see our warranty details page .

Who will pay for shipping in warranty?

If you’re claiming warranty for the first time, MONT5 will pay for the shipment of the warranty.

All later warranty claims shipping will be paid by the customer.

What does the lifetime warranty cover?

For details on the lifetime warranty visit our warranty page

I ripped my jacket, can i claim warranty?

Rips, Cuts, fire of accidental damage to the jacket is not covered by the lifetime warranty.

Only issues relating to leather or hardware come under the warranty.

For details please see our warranty page

LEATHER CARE

My Jacket got wet what should I do?

Each leather type reacts differently to water, aniline leather is water resistant suede is not. 

For details have a look at the leather care section .

My jacket has got wrinkles, how do I remove them?

It’s highly recommended that you take your jacket to a professional leather cleaner. However, you can try it out yourself by placing a cloth atop your leather jacket and iron it quickly, make sure your iron is not too hot.

Is my jacket waterproof?  

It’s water resistant but not waterproof, make sure your leather jacket is not exposed to rain for a long time. Suede and Nubuck absorb water and for that matter they should not be worn in rainy weather.

I ripped my jacket what can I do?

Get in touch with us and we’ll help you figure it out. However, please be advised that ripping isn’t covered by our warranty.

I'm not going to wear my jacket in the summer where should I store it?

To keep it from permanent damage, put it in a jacket cover when not in use and hang in a place that’s not damp.

For more details on how to take care of your jacket visit our leather care section.

I’ve got dust on my jacket, how do I clean it?

Your jacket may get dusty when left for a while, even in a closet. To keep it from permanent damage, put it in a jacket cover when not in use, especially off season. Clean it using a dry cotton cloth. If it’s a suede leather jacket, use a suede brush to clean it.

I spilled something on my jacket, how do I remove the stains?

If your jacket is covered in mold or gets stained, clean it by using diluted alcohol having water in equal proportions. You can easily do that by dampening a cotton cloth with this mixture and using it to wipe off the mold. If that doesn’t work, you may use a mild germicidal soap mixed with water, wiping off the excess liquid with dry cotton cloth.

My jacket has salt deposits on it, how do I clean it?

During hard and damp winter season, you may find salt deposits appearing on your leather jacket. Wipe these salts off instantly, using a damp cloth, so to avoid any dry spots or cracks on your leather jacket.

Don’t forget to apply the conditioner on the affected areas after air drying your jacket.

Not what you are looking for?

We are here to help. Send us an email at support@mont5.com