EXCELLENT!!!Before receiving my order, Mont5’s Bruno seemed happy to quickly & accurately answer my questions; after I ordered, everything worked efficiently. I got shipment notification with tracking information; the package traveled more than half-way around the world & was delivered five full days ahead of schedule.The backpack is superb. The leather is supple & strong; it arrives unblemished and immediately shows character as the bag is filled, folded & used. This will only get better with age.The main compartment is huge; the interior zipped pocket is secure & convenient. Outside pockets are a little smaller but very functional. One of the best things: The bag is exactly as described & shown in the pictures.Vendors like Mont5 make Etsy the wonderful & consumer-friendly marketplace that it is.